Dealing with Difficult People the Right Way and Turning Stress into Positive Energy

Wouldn’t it be great if everyone were congenial, agreeable, productive, easy-going, and kind? Unfortunately, that is a pipe dream! Most of us encounter difficult people on a daily basis. Dealing with them can be frustrating, make you angry, drain your energy, and worse, cause you to have a great deal of stress! This highly effective program will provide you with techniques and skills to handle difficult people with the utmost professionalism, and communicate with them in a confident, and non-combative way, resulting in improved relationships and less stress!

Dealing with difficult people every day? Too much to do – too little time? Too many priorities all at once? Constantly shifting priorities? Feeling overwhelmed and stressed out? Unfortunately, that’s the norm for most business professionals today. We are all so busy we have little, if any, time for ourselves. And it seems it will continue this way into the foreseeable future. A harsh reality you must face: only YOU can manage your stress. This program has received outstanding evaluations from a multitude of organizations. It will provide you with science-backed information, stress management, relaxation, and life-balance tips, and demonstrate how to convert stress into positive energy.

Continuing Education Offered: 3.00 HRCI, 3.00 SHRM, and 3.00 HR & Management/Supervision Compliance.HR Certification Institute’s® (www.HRCI.org) official seal confirms that the Illinois Chamber meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®.